Is it possible to conceive of a more hideous word? Do you also go blank, if you see these letters written in this order? However hollow this concept may have become, we certainly strive to achieve it day after day, hour after hour and in everything we do: from outgoing post to internal research, from providing an attentive ear to honing fluent, razor-sharp pleadings. Are we always successful? Are we good? You are as good as your last case, we always say, or as long as you achieve the outcome which your client envisages. There is only one person who can judge us in this respect, and that is you … every time.